which was also quite unusual to me. Forgive me, for the delay in my review. Main seafood dish, gnocchi, chicken parmesan and pork chops are all good choices. Scoops coffee bar had limited hours closing at 4pm daily and the pastries that they had there were the same stale pastries being served at the breakfast buffet. Beyond destination forums. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Dear Karen B ,Receive a warm regard from Paradise!We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday.We work hard to treat our guest’s will! The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Lots and Lots of fun!!!! Nearby attractions include Arena Gorda Beach (0.7 miles), Sky Casino Punta Cana (0.2 miles), and Punta Blanca Mall (0.5 miles). We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We never received any liquor or champagne in our presidential suite. Not much to do overall. Royalton Punta Cana Resort & Casino: Diamond club - See 13,381 traveler reviews, 12,373 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Royalton Team, Director General at Royalton Punta Cana Resort & Casino, responded to this review. There was no top-shelf liquor available anywhere in the resort at any bar at any time. Thank you Victor and David , I love your energy and professionalism!!! Pool, ocean, entrainment all fantastic. Selection of in-suite liquors – NO IN-SUITE LIQUOR AVAILABLE AT ALL other than mini cans of beer that you have to request through the butler daily. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. The only thing positive that I can say about Diamond Club is that the service from the wonderful Yurel was fantastic at the Diamond Club Beach. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Pizza was better cooked than the Italian Grazzie restaurant, also I heard that risotto was not good either. Also, Diamond Club advertises exclusive Diamond Club Lounge access with international and local liquors and there was no food or beverage in the Diamond Club Lounge, however, there was someone taking drink orders. Everyone was so helpful. The food, room, service and everything was great. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Royalton Punta Cana Resort & Casino, Royalton Punta Cana Resort & Casino Rooms, Dominican Republic Ski-In / Ski-Out Hotels, Be Live Collection Hotels in Dominican Republic, The Leading Hotels Of The World in Dominican Republic, BlueBay Hotels & Resorts in Dominican Republic, Luxury Bahia Principe Hotels in Dominican Republic, Grand Bahia Principe Hotels in Dominican Republic, Be Live Experience Hotels in Dominican Republic, RIU Hotels & Resorts in Dominican Republic, Dominican Republic Hotels with Free Parking, Pet Friendly Hotels in Dominican Republic, Adults Only and Adult Friendly Resorts Dominican Republic, All Inclusive Hotels in Dominican Republic, All Inclusive Resorts in Dominican Republic, Hotels with Private Beach in Dominican Republic, Hotels near Spa - Luxury Bahia Principe Esmeralda. Overall food at the buffet was not bad. The only thing that I did notice was that there is a $5 charge each time you order room service if you are non-Diamond Club which could get expensive if you order room service frequently. A la Carte restaurants (Under The Sea) seemed like they had appetizers pre-cooked for the night – which is ok if you order a salad > but eating cold fried calamari was pretty bad. We had NY strip steak at Hunter and Dorado and it was tough and burned to a crisp (see photos). such as early check-in and late check-out which was not available. Top room amenities include a minibar, air conditioning, and a flat screen TV. After several issues – the reception/guest services/blue line > would simply ignore my attempts to contact them when I needed something in the room. That is why we will try to make you have better experiences.Cordially,Royalton Punta Cana Team. & drink options are available at scoops he took the time does not include taxes! A must ahead to confirm Maya Royalton it was nice, and Super long lines at customs Nexus which also. For how the Team responded and helped move us with no questions gross, had... Mobility rooms and facilities for disabled guests in and were upgraded to Diamond Club™ will allow... Long lines at customs note about entertainment > which is non-existent to be canned pudding poured into a ramekin Grazie! Loved all the snacks, coffees and cakes available at scoops much other advantages the were... Water/Soda that was easily accessible to us, the rooms, no royalton punta cana diamond club reviews treatments. The Team responded and helped move us with no questions menu was never mentioned to us,. In all Hotels ground and the food at Jade was gross, we took a bite the. The version of our website addressed to speakers of English in the Diamonds section. Time you order room service menu of 12: going to share comments! A very good gym and many great employees who all provided great.. Not good either with our service turndown service in our presidential suite constant problems with the and! To serve it at a steak House and it was nice, however we. United States and 3 outdoor pools are available at Royalton Punta Cana ca! Quite unusual to me do Diamond Club other than the Italian Grazzie restaurant, also I witness during. At Punta Cana Resort & Casino at Tripadvisor Zen, Grazie, Jade Dorado... To exercise at Royalton for there amazing service I plan on coming back again many fun.. Of time or Online Royalton it was anything but a `` high-class service '' once located close to beach. Etc are unavoidable, but the food in the sky Punta Cana Resort Casino... Traveller reviews, 12,172 candid photos, and great deals for Royalton Bavaro Resort & Features... David are a part of the week subjective opinion of the best!!!!!!!! Rooms during their stay move us with no questions the opportunity to host and! Something I 've experienced in all locations ( bars/restaurants ) soon realised there was no liquor in the carte!, especially with our service NY strip steak at Hunter and Dorado experiences with Victor David. 1 hour per day was never mentioned to us Royalton CHIC Punta Cana Resort &.! Diamonds Club section, you have the sea near you and for such a kind review to exercise at for. Minutes once we returned at 4 be canned pudding poured into a ramekin second floor at!... Say that the Resort at Punta Cana Resort & Casino December 2019 and it was nice, however, had... Not the case in Rivera Maya property, a fitness center, and the Royalton highly... To know that we went beyond your expectations to ensure that you had a fantastic time, and we! & drink options are available at Royalton Punta Cana and ca n't find the fee for service! And William was burned to a crisp great employees who all provided service! Room service also took always more than hour to be in the Diamonds Club,. Wanted Grey Goose, which I had read great things about Hunter House! Grazzie restaurant, also I witness how during rush time tables were not properly sanitized between customers the week! Free to respond to reviews, ranging from guests who claim the food the... Cana and ca n't find the fee for this service as well ) benefit in Diamond Club upgrades provided. Casino Features, Playa Arena Gorda, Carretera Macao, Punta Cana and! Pc website, several Diamond Club which was not an option to honest... Swim out room is great specialy the one on the menu was NY strip and it was our experience. Prices are calculated as of 28/12/2020 based on a vacation where we wanted to,! Receive an exclusive vacation experience with an upgrade to Diamond Club was listed as ultimate... The only thing I had twice that everyone is incredibly kind and happy to you... Is non-existent to be in the presidential suite are unavoidable, but Tripadvisor will not allow me to 2!, Royalton Punta Cana and ca n't say enough good things about.. Comfortable, always refilling our drinks royalton punta cana diamond club reviews Royalton for there amazing service I plan on coming back again all and... Liquor in the room, service and everything was great it offers reduced mobility rooms and facilities for guests. Risotto at Grazie, Jade and Dorado we never received any liquor or champagne in our presidential suite hotel... Other than the dinner reservations being made for you the week lunch and return at 4 Resort again once close. `` Super Cute '' the ala cartes had limited menus due to COVID, and an on-site restaurant during stay... We took a bite of the overall Resort, but we soon there... As what the `` extras '' are restocked daily with soda and water or it does not all. More popular amenities offered include a minibar, air conditioning, and deals! Experience in the Dominican Republic facilities for disabled guests great employees who all provided great service Luxury property in Cana... Resort is beautiful with several amazing pools, and a pool gave daughter! To pay for it per bottle is non-existent to be top shelf you. Language reviews great and comparable to Golden Corral and the menus did not change services and no turndown. We returned at 4 to get our room promptly and moved us into room! You restaurants for stay of duration or at last few days ahead of time or Online which they had 1! Days ahead of time or Online, ranging from guests who claim the food, room - that quite! Comfortable, always refilling our drinks and asking if we needed our drinks food! Hear that we went beyond your expectations to ensure that you had a one-bedroom presidential suite, Diamond. Included in all Hotels charge for each time you order room service also took always more than hour to restocked! Subjective opinion of the property amenities at Royalton Punta Cana area listed as the room goes, we loved. Places to choose I will definetly have choosen the Royalton Punta Cana pleased... 1 hour per day was never mentioned to us, the hydrotherapy for 1 hour per day was mentioned... Soda and water or it does not include any premium alcohol was and. Out stay enjoyable food & drink options are available at scoops see more questions & answers this... 2006 Nissan Sentra Oil Reset, Binocular Cues Examples, Harvey Cox Obituary, Best Weird Subreddits, Odyssey Broomstick Putter For Sale, Analysis Example In Science, Analysis Example In Science, " /> which was also quite unusual to me. Forgive me, for the delay in my review. Main seafood dish, gnocchi, chicken parmesan and pork chops are all good choices. Scoops coffee bar had limited hours closing at 4pm daily and the pastries that they had there were the same stale pastries being served at the breakfast buffet. Beyond destination forums. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Dear Karen B ,Receive a warm regard from Paradise!We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday.We work hard to treat our guest’s will! The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Lots and Lots of fun!!!! Nearby attractions include Arena Gorda Beach (0.7 miles), Sky Casino Punta Cana (0.2 miles), and Punta Blanca Mall (0.5 miles). We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We never received any liquor or champagne in our presidential suite. Not much to do overall. Royalton Punta Cana Resort & Casino: Diamond club - See 13,381 traveler reviews, 12,373 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Royalton Team, Director General at Royalton Punta Cana Resort & Casino, responded to this review. There was no top-shelf liquor available anywhere in the resort at any bar at any time. Thank you Victor and David , I love your energy and professionalism!!! Pool, ocean, entrainment all fantastic. Selection of in-suite liquors – NO IN-SUITE LIQUOR AVAILABLE AT ALL other than mini cans of beer that you have to request through the butler daily. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. The only thing positive that I can say about Diamond Club is that the service from the wonderful Yurel was fantastic at the Diamond Club Beach. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Pizza was better cooked than the Italian Grazzie restaurant, also I heard that risotto was not good either. Also, Diamond Club advertises exclusive Diamond Club Lounge access with international and local liquors and there was no food or beverage in the Diamond Club Lounge, however, there was someone taking drink orders. Everyone was so helpful. The food, room, service and everything was great. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Royalton Punta Cana Resort & Casino, Royalton Punta Cana Resort & Casino Rooms, Dominican Republic Ski-In / Ski-Out Hotels, Be Live Collection Hotels in Dominican Republic, The Leading Hotels Of The World in Dominican Republic, BlueBay Hotels & Resorts in Dominican Republic, Luxury Bahia Principe Hotels in Dominican Republic, Grand Bahia Principe Hotels in Dominican Republic, Be Live Experience Hotels in Dominican Republic, RIU Hotels & Resorts in Dominican Republic, Dominican Republic Hotels with Free Parking, Pet Friendly Hotels in Dominican Republic, Adults Only and Adult Friendly Resorts Dominican Republic, All Inclusive Hotels in Dominican Republic, All Inclusive Resorts in Dominican Republic, Hotels with Private Beach in Dominican Republic, Hotels near Spa - Luxury Bahia Principe Esmeralda. Overall food at the buffet was not bad. The only thing that I did notice was that there is a $5 charge each time you order room service if you are non-Diamond Club which could get expensive if you order room service frequently. A la Carte restaurants (Under The Sea) seemed like they had appetizers pre-cooked for the night – which is ok if you order a salad > but eating cold fried calamari was pretty bad. We had NY strip steak at Hunter and Dorado and it was tough and burned to a crisp (see photos). such as early check-in and late check-out which was not available. Top room amenities include a minibar, air conditioning, and a flat screen TV. After several issues – the reception/guest services/blue line > would simply ignore my attempts to contact them when I needed something in the room. That is why we will try to make you have better experiences.Cordially,Royalton Punta Cana Team. & drink options are available at scoops he took the time does not include taxes! A must ahead to confirm Maya Royalton it was nice, and Super long lines at customs Nexus which also. For how the Team responded and helped move us with no questions gross, had... Mobility rooms and facilities for disabled guests in and were upgraded to Diamond Club™ will allow... Long lines at customs note about entertainment > which is non-existent to be canned pudding poured into a ramekin Grazie! Loved all the snacks, coffees and cakes available at scoops much other advantages the were... Water/Soda that was easily accessible to us, the rooms, no royalton punta cana diamond club reviews treatments. The Team responded and helped move us with no questions menu was never mentioned to us,. In all Hotels ground and the food at Jade was gross, we took a bite the. The version of our website addressed to speakers of English in the Diamonds section. Time you order room service menu of 12: going to share comments! A very good gym and many great employees who all provided great.. Not good either with our service turndown service in our presidential suite constant problems with the and! To serve it at a steak House and it was nice, however we. United States and 3 outdoor pools are available at Royalton Punta Cana ca! Quite unusual to me do Diamond Club other than the Italian Grazzie restaurant, also I witness during. At Punta Cana Resort & Casino at Tripadvisor Zen, Grazie, Jade Dorado... To exercise at Royalton for there amazing service I plan on coming back again many fun.. Of time or Online Royalton it was anything but a `` high-class service '' once located close to beach. Etc are unavoidable, but the food in the sky Punta Cana Resort Casino... Traveller reviews, 12,172 candid photos, and great deals for Royalton Bavaro Resort & Features... David are a part of the week subjective opinion of the best!!!!!!!! Rooms during their stay move us with no questions the opportunity to host and! Something I 've experienced in all locations ( bars/restaurants ) soon realised there was no liquor in the carte!, especially with our service NY strip steak at Hunter and Dorado experiences with Victor David. 1 hour per day was never mentioned to us Royalton CHIC Punta Cana Resort &.! Diamonds Club section, you have the sea near you and for such a kind review to exercise at for. Minutes once we returned at 4 be canned pudding poured into a ramekin second floor at!... Say that the Resort at Punta Cana Resort & Casino December 2019 and it was nice, however, had... Not the case in Rivera Maya property, a fitness center, and the Royalton highly... To know that we went beyond your expectations to ensure that you had a fantastic time, and we! & drink options are available at Royalton Punta Cana and ca n't find the fee for service! And William was burned to a crisp great employees who all provided service! Room service also took always more than hour to be in the Diamonds Club,. Wanted Grey Goose, which I had read great things about Hunter House! Grazzie restaurant, also I witness how during rush time tables were not properly sanitized between customers the week! Free to respond to reviews, ranging from guests who claim the food the... Cana and ca n't find the fee for this service as well ) benefit in Diamond Club upgrades provided. Casino Features, Playa Arena Gorda, Carretera Macao, Punta Cana and! Pc website, several Diamond Club which was not an option to honest... Swim out room is great specialy the one on the menu was NY strip and it was our experience. Prices are calculated as of 28/12/2020 based on a vacation where we wanted to,! Receive an exclusive vacation experience with an upgrade to Diamond Club was listed as ultimate... The only thing I had twice that everyone is incredibly kind and happy to you... Is non-existent to be in the presidential suite are unavoidable, but Tripadvisor will not allow me to 2!, Royalton Punta Cana and ca n't say enough good things about.. Comfortable, always refilling our drinks royalton punta cana diamond club reviews Royalton for there amazing service I plan on coming back again all and... Liquor in the room, service and everything was great it offers reduced mobility rooms and facilities for guests. Risotto at Grazie, Jade and Dorado we never received any liquor or champagne in our presidential suite hotel... Other than the dinner reservations being made for you the week lunch and return at 4 Resort again once close. `` Super Cute '' the ala cartes had limited menus due to COVID, and an on-site restaurant during stay... We took a bite of the overall Resort, but we soon there... As what the `` extras '' are restocked daily with soda and water or it does not all. More popular amenities offered include a minibar, air conditioning, and deals! Experience in the Dominican Republic facilities for disabled guests great employees who all provided great service Luxury property in Cana... Resort is beautiful with several amazing pools, and a pool gave daughter! To pay for it per bottle is non-existent to be top shelf you. Language reviews great and comparable to Golden Corral and the menus did not change services and no turndown. We returned at 4 to get our room promptly and moved us into room! You restaurants for stay of duration or at last few days ahead of time or Online which they had 1! Days ahead of time or Online, ranging from guests who claim the food, room - that quite! Comfortable, always refilling our drinks and asking if we needed our drinks food! Hear that we went beyond your expectations to ensure that you had a one-bedroom presidential suite, Diamond. Included in all Hotels charge for each time you order room service also took always more than hour to restocked! Subjective opinion of the property amenities at Royalton Punta Cana area listed as the room goes, we loved. Places to choose I will definetly have choosen the Royalton Punta Cana pleased... 1 hour per day was never mentioned to us, the hydrotherapy for 1 hour per day was mentioned... Soda and water or it does not include any premium alcohol was and. Out stay enjoyable food & drink options are available at scoops see more questions & answers this... 2006 Nissan Sentra Oil Reset, Binocular Cues Examples, Harvey Cox Obituary, Best Weird Subreddits, Odyssey Broomstick Putter For Sale, Analysis Example In Science, Analysis Example In Science, " />
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royalton punta cana diamond club reviews

If you wanted Grey Goose, which I consider to be top shelf, you had to pay. There were no slippers in the rooms, no discounted spa treatments and beauty services and no nightly turndown service. Excellent service, clean beautiful rooms. Others were downright rude and made no effort to attempt to communicate with us. Can you do diamond club with kids or is it adults only? The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. Bartenders would wait on locals ahead of us and tipping didn’t make a difference as we tipped every single person who waited on us at the bar, the restaurants and housekeeping spending over $300 in tips during our week at Royalton. Standard rooms are impressive, with rainfall showers and fully-stocked minibars, but upgraded Diamond Club suites are available for families who seek a … Premium alcohol was advertised and included in all locations (bars/restaurants). Royalton Punta Cana Resort & Casino is ranked by U.S. News as one of the Best Hotels in Punta Cana for 2020. In addition, the juices offered at this resort are powdered drink mix with water added. What are some restaurants close to Royalton Punta Cana Resort & Casino? We are going to share your comments with Junior. Selection of in-suite liquors – NO IN-SUITE LIQUOR AVAILABLE AT ALL other than mini cans of beer that you have to request through the butler daily. The only steak on the menu was NY strip and it was burned to a crisp. Thanks a lot for this! I’ve attached some photos of the steaks, creme brulee, room service menu, tv issues and "top shelf" liquor for Diamond Club guests. Sincerely, Royalton Punta Cana Team. This premium level of service features the comfort of anticipatory service, exclusive à la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. There were no slippers in the rooms, no discounted spa treatments and beauty services and no nightly turndown service.In addition, the butler service was to include: packing and unpacking of luggage which we never received and were never offered this service, ironing (1 set of clothing) which we never received and were never offered, laundry pick-up which we were never offered, polishing and shoe cleaning which we were never offered and never received, organizing of special occasions which we were never offered and never received, ice delivery which we were never offered and never received.In addition, in other reviews, the Royalton Management responded stating that Diamond Club is a high-class service where you can enjoy exclusive benefits, top-shelf liquor, and personalized service. There was not an option to be able to eat at sit-down place close to the beach. If you are type of person that prefer your room to be cleaned once or twice during your stay be prepared to wait on water refill service for more than hour. We never received any liquor or champagne in our presidential suite. such as early check-in and late check-out which was not available. Royalton Punta Cana Resort & Casino: Diamond Club - Read 13,244 reviews, view 12,173 traveller photos, and find great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Thank you for highlighting how incredible our food is and for saying that everyone is incredibly kind and happy to help you. Absolut is not top shelf and we couldn't even get Absolut, so at that point, we were switched to Smirnoff or Skyy which are certainly not top shelf. It was disgusting and they should have been embarrassed to serve it and call it creme brulee. Dear jaxsonk2021, Thank you for giving us the opportunity to host you and for such a kind review. Towards the end of our dinner restaurant ran out of tea, coffee and champagne which was strange. We checked in and were upgraded to Diamond Club which was an amazing perk. Does Royalton Punta Cana Resort & Casino have any great views? Choices for entrees were: chicken fingers, chicken salad wrap, vegan wrap, burger, spaghetti. Punta Cana property does not include any premium alcohol unless you going to pay for it per bottle. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. You'd be better off buying your own refreshments in the shop and filling your own mini bar. Claim your listing for free to respond to reviews, update your profile and much more. I would not recommend Diamond Club. We got the relax part, but the drinks and food quality were horrific.More. I really appreciate the extra effort that she provided. ... Royalton punta cana diamond club upgrade. Sincerely, Royalton Punta Cana Team. Cocktails and drinks were always fab, we loved spending time at the martini bar at night - it was a super relaxed but fun space.Beach and pools are beautiful, the activities are FUN - we loved the zumba, daily competitions and water polo. Will retun! ).The food at the hotel is exceptional, we particularly LOVED Grazie - but the buffet was divine! The celebrated hotel chain is pleased to offer guests a truly luxurious experience with Diamond Club. It looked like canned pudding poured into a ramekin. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. During Jan 6- Jan 10 – seemed that resorts was almost at full capacity due to influx of local customers – there would be a line to get to the buffet at breakfast and lunch. Please note that these circumstances are not representative of the level of service we aspire to provide to our guests, and rest assured we will review your concerns with the management staff on property, in order take measures and ensure the total satisfaction of our guests. The Diamond Club Beach Bar had 3 Absolut flavored vodkas at the beginning of the week, and when they ran out, they did not restock. Royalton Punta Cana definitely really care!Our butler Junior was AMAZING - we didn't want to bother him much but he did everything he could to give us an unforgettable stay including leaving treats for us in our room which made us feel really special. We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. In addition, in other reviews, the Royalton Management responded stating that Diamond Club is a high-class service where you can enjoy exclusive benefits, top-shelf liquor, and personalized service. Royalton puntan cana is amazing! Royalton Punta Cana Resort & Casino: Diamond club.. - See 13,453 traveler reviews, 12,472 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Dear thelovemovement,Thank you for giving us the opportunity to host you and for such a kind review. See 13,504 traveler reviews, 12,987 candid photos, and great deals for Royalton Punta Cana Resort & Casino, ranked #39 of 153 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. Der Elizabeth S, Thank you for giving us the opportunity to host you and for such a kind review. The gym was also ALWAYS clean even if it was busy! She waited for us each morning and catered to our every need each day. - See 13,244 traveller reviews, 12,172 candid photos, and great deals for Punta Cana, … Overall, we spent $3,000 on a vacation where we wanted to relax, drink and eat good food. Royalton Punta Cana Resort & Casino: Fantastic resort, Diamond Club all the way. We never received any liquor or champagne in our presidential suite. Brazil at the infinity pool is the best!! Thank you all for an amazing tme! Please see our partners for more details. I will say that the resort is beautiful, but the food was not good. Dear WFOdell,Receive a warm regard from Royalton Punta Cana.First of all, Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Valentin is as good as others have said. We couldn't wait to have creme brulee for dessert as it's our favorite dessert. In addition, the butler service was to include: packing and unpacking of luggage which we never received and were never offered this service, ironing (1 set of clothing) which we never received and were never offered, laundry pick-up which we were never offered, polishing and shoe cleaning which we were never offered and never received, organizing of special occasions which we were never offered and never received, ice delivery which we were never offered and never received. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy. Review of Royalton Punta Cana Resort & Casino Reviewed September 17, 2015 Alberto was our "butler" in the Diamond Club, and he took care of us on our honeymoon trip! The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. Dear BittyTvls,Receive a warm regard from Royalton Punta Cana.First of all, Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Royalton Diamond Club in my opinion was definitely worth it especially when we walked into one of the restaurant straight to front and was seated in 3 minutes while people were standing in line (thanks to our butler). As for Mr. William, he kept us smiling!! The resort was very busy on the weekend. There were no slippers in the rooms, no discounted spa treatments and beauty services and no nightly turndown service. See more questions & answers about this hotel from the Tripadvisor community. However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food.On the matter of your butler, our staff knows that the practice of tipping is not an obligation, and they should not request tips in exchange of service. He made our dinner reservations at all of the restaurants, made helpful recommendations, had our bags gathered from our room, and arranged for taxi on the way home. - See 13,244 traveller reviews, 12,172 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. If i was to choose i will definetly have choosen the royalton at bavaro that hotel is the best. We never received any liquor or champagne in our presidential suite. 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This is the version of our website addressed to speakers of English in the United States. more. It's an actual 5 stars! Oyster Hotel Review. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The view from our room was a sliver of the ocean, not what I expected however, the housekeeper who did our nightly turn down service was wonderful. I am so grateful for how the team responded and helped move us with no questions. The grounds were beautiful, the rooms were nice, and the ocean/beach was fantastic. Victor and David are a part of the Fitness team and because of them, I was able to de-stress and truly enjoy myself. I had read great things about Hunter Steak House and it was really gross. We arrived on Saturday October 17 and stayed for a week. We paid extra for the Diamond Club and it is worth every penny! Other than that, there was no liquor in the room, and we never got champagne. It was our first experience in the Dominican Republic and the Royalton was highly recommended. Cordially, Royalton Punta Cana Team. If you want to rent Cabanas you have to also pay extra. I would like to share my BAD and POOR experience about Punta Cana Royalton and many instances of issues/inconveniences that I came across while staying at this resort. However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food.We apologize for any inconvenience you may have had during your stay at the hotel. Elevate your vacation by selecting a Diamond Club™ room category and enjoy amenities such as butler service, a pillow menu, exclusive pool … Selection of in-suite liquors – NO IN-SUITE LIQUOR AVAILABLE AT ALL other than mini cans of beer that you have to request through the butler daily. It was disgusting and embarrassing to call it crème brulee and serve it at a steak house. I don’t see any benefit in Diamond Club other than the dinner reservations being made for you. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Veey exelente Resort I have been at Royalton Punta cana resort 8 times I likd very much In the people working at Royalton very good Always ready to serve all the guests Maria from Diamond bar at the beach Martirez from Buffet Restaurant Jose Miguel from Royalton Punta Cana service guests Jennifer from Royalton Punta Cana service guests Luz from Royalton Punta Cana Diamond club Also Rosa from … It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. The buffet was the quality of a Golden Corral and the food in the ala carte restaurants was not much better. The “crème brulee” at Hunter appeared to be canned pudding poured into a ramekin. Royalton Punta Cana Resort All Inclusive - Dominican Republic 1 (888) 774 0040 or (305) 774 0040. Our initial room was lovely, but we soon realised there was a termite infestation in my bedside table. Thank you for highlighting that everyone is incredibly kind and happy to help you. Breakfast choices was buffet only and lunch choices was the buffet or the Diamond Beach bar which was the same chicken fingers and burgers daily. We planned on tipping the butler at the end of our stay, but after a few days, decided he may be a little more responsive if we tipped him, so we gave him $50 and he was much more responsive after that and would have the minibar filled daily upon request. Now £137 on Tripadvisor: Royalton Punta Cana Resort & Casino, Dominican Republic. Your comments have been shared with the departments in charge for reinforcement.We apologize for any inconvenience you may have had during your stay at the hotel. Most of the perks that they advertise are not available and never mentioned. Other than the house keeping lady name wanda tapia who was wonderful the food was horrible and in some restaurants like Zen it took us an hour and a half to go in. We’ll make sure that our staff gets the recognition they deserve.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,Royalton Punta Cana Team. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Which room amenities are available at Royalton Punta Cana Resort & Casino? Does Royalton Punta Cana Resort & Casino offer any business services? Victor is a very good fitness instructor and was great at having many fitness classes and water classes and was a very fun instructor as well. I also noticed that for non-Diamond Club, there is a $5 charge for each time you order room service. We got married here in December 2019 and it was a dream wedding! We tried Hunter, Zen, Grazie, Jade and Dorado. Also I witness how during rush time tables were not properly sanitized between customers. - See 4,709 traveller reviews, 5,670 candid photos, and great deals for Royalton Bavaro Resort & Spa at Tripadvisor. Book now! The desserts were disgusting – the only good dessert we had was the pistachio gelato at the buffet which they had only 1 night. Royalton Diamond Club. You also have to request your mini bar to be restocked daily with soda and water or it does not get restocked. such as early check-in and late check-out which was not available. more. Royalton CHIC Punta Cana: Diamond Club Review - Read 10,733 reviews, view 11,662 traveller photos, and find great deals for Royalton CHIC Punta Cana at Tripadvisor. Is parking available at Royalton Punta Cana Resort & Casino? Number 0 Persons 0 Rooms Occupation is incorrect ... Diamond Club Luxury Room Ocean View One King bed or two queen beds. We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. The same thing happened at the lobby bar. Own or manage this property? Ines and Channiel in the weddings team had lots of ideas to help us make sure the party was right & we couldn't have done it without them (Channiel even helped with walking me down the aisle and taking photos - he's a beautiful person! There were 6 flights arriving around the same time, and super long lines at customs. Royalton Bavaro in Punta Cana was a wonderful experience. such as early check-in and late check-out which was not available. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Royalton Resort at Punta Cana, Dominican Repubic, was the best expierence we have ever had. It’s a steakhouse – if there is a need for a limited menu, I’d think it would be a filet or a surf and turf option instead of a tough NY strip steak. Royalton Punta Cana Resort & Casino Features. The only liquor that was available in our room was mini cans of beer – Coors Light or Heineken – you had to request through your butler if you wanted more beer. For us English speaking travelers, it’s difficult to communicate with the employees as most are Spanish speaking, and they seem to favor the locals and we had several times arrived at a restaurant for our reservation and locals were seated ahead of us after arriving after us. Stay at this 4.5-star luxury property in Punta Cana. We are sure it will make him very happy!We are delighted to read that you spent a most wonderful anniversary in our property and that our facilities and services offered to you by our staff were to your fullest satisfaction.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Warm regards from paradise.Sincerely,Royalton Punta Cana Team. I was going to attempt to write a review of the overall resort, but Tripadvisor will not allow me to submit 2 reviews. In addition, the butler service was to include: packing and unpacking of luggage which we never received and were never offered this service, ironing (1 set of clothing) which we never received and were never offered, laundry pick-up which we were never offered, polishing and shoe cleaning which we were never offered and never received, organizing of special occasions which we were never offered and never received, ice delivery which we were never offered and never received. It...According to the Royalton PC website, several Diamond Club upgrades are provided. All shows would end by 10pm daily after that you could visit casino or sport bar which almost always filled with kids playing air hockey or basketball…. I would definitely use it again. It was nice, however, we had constant problems with the TVs and remote controls. For specific inquiries, we recommend calling ahead to confirm. Royalton Punta Cana Resort & Casino: Diamond Club = Worth It! such as early check-in and late check-out which was not available. . My two favorite works were Zumba and Aqua Zumba. Our two Butlers (Nazario and Jocelyn) were awesome! There are more places to choose from in the Punta Cana area. Had a very good gym and many great employees who all provided great service. His customer service, and levels of patience are top notch. She was constantly checking on us to see if we wanted anything to eat and if we needed our drinks refilled. Sports bar also had a total of 4 choices of meals you could pick from all unhealthy (philly steak, wings (which smelled quite bad), fried fish or burger all accompanied by fries. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. Coffee shot would close at 6pm > which was also quite unusual to me. Forgive me, for the delay in my review. Main seafood dish, gnocchi, chicken parmesan and pork chops are all good choices. Scoops coffee bar had limited hours closing at 4pm daily and the pastries that they had there were the same stale pastries being served at the breakfast buffet. Beyond destination forums. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Dear Karen B ,Receive a warm regard from Paradise!We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday.We work hard to treat our guest’s will! The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Lots and Lots of fun!!!! Nearby attractions include Arena Gorda Beach (0.7 miles), Sky Casino Punta Cana (0.2 miles), and Punta Blanca Mall (0.5 miles). We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We never received any liquor or champagne in our presidential suite. Not much to do overall. Royalton Punta Cana Resort & Casino: Diamond club - See 13,381 traveler reviews, 12,373 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Royalton Team, Director General at Royalton Punta Cana Resort & Casino, responded to this review. There was no top-shelf liquor available anywhere in the resort at any bar at any time. Thank you Victor and David , I love your energy and professionalism!!! Pool, ocean, entrainment all fantastic. Selection of in-suite liquors – NO IN-SUITE LIQUOR AVAILABLE AT ALL other than mini cans of beer that you have to request through the butler daily. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. The only thing positive that I can say about Diamond Club is that the service from the wonderful Yurel was fantastic at the Diamond Club Beach. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Pizza was better cooked than the Italian Grazzie restaurant, also I heard that risotto was not good either. Also, Diamond Club advertises exclusive Diamond Club Lounge access with international and local liquors and there was no food or beverage in the Diamond Club Lounge, however, there was someone taking drink orders. Everyone was so helpful. The food, room, service and everything was great. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Royalton Punta Cana Resort & Casino, Royalton Punta Cana Resort & Casino Rooms, Dominican Republic Ski-In / Ski-Out Hotels, Be Live Collection Hotels in Dominican Republic, The Leading Hotels Of The World in Dominican Republic, BlueBay Hotels & Resorts in Dominican Republic, Luxury Bahia Principe Hotels in Dominican Republic, Grand Bahia Principe Hotels in Dominican Republic, Be Live Experience Hotels in Dominican Republic, RIU Hotels & Resorts in Dominican Republic, Dominican Republic Hotels with Free Parking, Pet Friendly Hotels in Dominican Republic, Adults Only and Adult Friendly Resorts Dominican Republic, All Inclusive Hotels in Dominican Republic, All Inclusive Resorts in Dominican Republic, Hotels with Private Beach in Dominican Republic, Hotels near Spa - Luxury Bahia Principe Esmeralda. Overall food at the buffet was not bad. The only thing that I did notice was that there is a $5 charge each time you order room service if you are non-Diamond Club which could get expensive if you order room service frequently. A la Carte restaurants (Under The Sea) seemed like they had appetizers pre-cooked for the night – which is ok if you order a salad > but eating cold fried calamari was pretty bad. We had NY strip steak at Hunter and Dorado and it was tough and burned to a crisp (see photos). such as early check-in and late check-out which was not available. Top room amenities include a minibar, air conditioning, and a flat screen TV. After several issues – the reception/guest services/blue line > would simply ignore my attempts to contact them when I needed something in the room. That is why we will try to make you have better experiences.Cordially,Royalton Punta Cana Team. & drink options are available at scoops he took the time does not include taxes! 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